How small companies can make a big impact with ITIL

ITIL is for big business, right? Not necessarily. Although larger IT organizations are more usually associated with ITIL implementations (See The Practical Value of the IT Infrastructure Library), there’s growing evidence that ITIL can benefit the smaller IT shop, too. ITIL’s big business credentials can’t be denied. Originally developed in the U.K. in the mid […]

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The Value of ITIL Certification in a Networked world

How many times have we seen this scenario? A spectacular launch of a new IT app or an overdue migration or upgrade to new infrastructure is quickly followed by complaints about key features not working, personal data compromised or support limited in nature. Before long, the help desk is unable to keep track of the […]

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