Viscar is a source for technical staffing company. Viscar Industrial Capacity does consulting and recruitment for ICT / Telecommunication companies. So whether you are looking for a contract or permanent position, or you are a senior executive our highly trained recruiters will work with you to find the opportunity you are looking for.

Available Positions

VACANCY!

We are a training and consultancy firm majoring in technology based training. We have an opening in our ICT section which among others develops and offers products in Information Technology, Broadcasting and Telecommunication.

Job description

1. Preparation of  technical proposals
2. Research and survey of the industry
3. Development of new products and services
4. Matching our products to the market
5. Assist consultants in delivering services to the market
6. Preparation of tenders
7. Liaising with the business innovations department (technical/expert committee) to develop new ideas for reaching end user markets as per the demands in the market.
8. Maintain and develop a computerized customer and prospect database.
9. Respond to and follow up sales enquiries by post, telephone, and personal visits.
10. Handling corporate trainings from sourcing of delegates, production of training materials and related logistics both for the delegates and for the trainers.
11. Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
12. General technical input/contribution to all our services
13. Initiating, Negotiating and close deals.

Academic qualifications

Must possess at least a diploma in Electrical &Electronics or related fields such as computer engineering, Telecommunication Engineering, IT etc.

If you have what it takes to undertake the above tasks, sent your resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Let the subject of the mail be OPENING IN ICT SECTION. Deadline for submission is 16th April 2013.

Previously Advertised Positions

1. Production Support Engineer

Role & Responsibilities

• Infrastructure monitoring , Backup monitoring , Windows Patching
• Monitor systems and perform health checks as per pre-defined timelines to ensure that systems are up and running
• Monitoring Alerts and taking appropriate steps laid down for a specific alert
• First Level Trouble shooting on batch job failures
• SOP based resolution
• Experienced in Production Server Environment.
• Problem determination and resolution on a 24x7 basis.
• Telephonic and Email based User Support.
• SLA Checks

Required Candidate Profile

• Strong customer service orientation
• Self Starter
• Strong problem analysis, resolution, and writing skills
• Good interpersonal and communication skills
• Analytical skills
• Strong keyboard skills
• Ability to perform in adverse situations
• Willing to work in 24 x 7 environment

Technical Skills Required (Key skills required in the order of priority)

• Working with HP OV / MS SCOM / IBM Tivoli Monitoring Tools
• Basic Unix & Windows administration
• Knowledge on Batch Tools (Tivoli Work Load Scheduler / Autosys / Control M)
• Knowledge on Backup Tools (Netbackup / Backup Exec / TSM)
• Specific Domain/Technical/Functional skills
• Infrastructure, Batch and Backup monitoring
• Windows / Unix administration – Level 1
• Should have used a monitoring framework (HP OV / IBM Tivoli )
• Trouble shooting skills in Backup & Monitoring tools environment
• Should be knowledgeable on Media handling procedures
• Meeting SLA in time to fix the errors and problems.
• Incident management
• Log monitoring/maintenance
• Vendor Coordination
• Knowledge on ITIL Process

If you possess the above requirements, send your application letter and CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , clearly quoting the job title.
Deadline for applications is 12th March 2013.

2. Service Desk Analyst L1

Role & Responsibilities

• To provide 1st line technical support; answering support queries via phone, email, Chat and Web
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Logging / verifying customer details
• Identifying the issue and categorizing / prioritize the incident
• Creating a ticket in CRM tool
• Referring KB for workaround / resolution and attempting resolution
• Strong interpersonal skills are a prerequisite.
• Ability to work effectively in a dispersed team and individually.
• Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable)
• Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable)
• Routing / Chasing of tickets with other PRG's
• Recording trend of calls and identifying outages proactively
• Callbacks for customer not reachable cases & customer request
• Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
• Creating child tickets and  tagging them with problem ticket
• Callback the user and confirm resolution (wherever applicable)

Required Candidate Profile

• Previous Helpdesk (Voice Support) experience preferred.
• Excellent telephone manner.
• Experience of using call logging software.
• Knowledge of Microsoft based operating systems with emphasis on Windows X
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Basic understanding of PC hardware set-up and configuration.
• MCP certification would be desirable. But not mandatory
• Should have worked as a Customer Support Engineer / Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups
• Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
• Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

If you possess the above requirements, send your application letter and CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , clearly quoting the job title.
Deadline for applications is 12th March 2013.

3. Service Desk Analyst L2

Role & Responsibilities

• To provide 1st & 2nd line technical support; answering support queries via phone, email, Chat and Web
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Identifying the issue and categorizing / prioritize the incident
• Referring KB for workaround / resolution and attempting resolution
• Strong interpersonal skills are a prerequisite.
• Ability to work effectively in a dispersed team and individually.
• Ticket reassignment to PRG's if ticket unresolved by L1/L2 (where ever applicable)
• Routing / Chasing of tickets with other PRG's
• Recording trend of calls and identifying outages proactively
• Callbacks for customer not reachable cases & customer request
• Identifying the trend of calls / tickets and highlighting it to TL/SDM as applicable for outage confirmation
• Creating child tickets and  tagging them with problem ticket
• Callback the user and confirm resolution (where ever applicable)
• Conduct Audits and Mentor L1 Team Members
• Ability to prepare the MIS Reports.
• Experience in handling Client Escalations and Client interfacing.
• Drive Quality Initiatives and process excellence.
• Recording/Updating the outage / bulletin message in Remedy / ACD based on the status update received by the PRG
• Training the L1 team on the process / top issues
• Responsible to meet their objectives defined by the project
• Being compliant to all process and procedures
• Time and Leave Management

Required Candidate Profile

• Previous Helpdesk (Voice Support) experience preferred.
• Experience of using call logging software.
• Strong knowledge of Microsoft based operating systems with emphasis on Windows X
• Good Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
• Good Experience in troubleshooting Microsoft Office with emphasis on MS Word, MS Excel MS PowerPoint and Outlook.
• Basic understanding of PC hardware set-up and configuration.
• MCP/MCSE/CCNA certification would be desirable. But not mandatory
• Should have worked as a Customer Support Engineer / Technical Support Executive / System or Network Engineer & acquired hands-on experience in the above areas in large & complex setups
• Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL is needed.
• Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

If you possess the above requirements, send your application letter and CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , clearly quoting the job title.
Deadline for applications is 12th March 2013.

4. Service Desk L3 -Lead

Role & Responsibilities

• Manage team of L1 and L2 analyst providing support to end customers to deliver High Performance.
• Should have more than 4 to 6 years total experience, out of which 2 years should be in Team lead role or managing a technical team.
• Should have the ability to plan and coordinate activities across various Teams
• Be the point of escalation for end users and work closely with Service desk managers.
• Generate reports  and analyze it related to the service desk performance
• Perform Huddle, team meetings and communicate the plan for the day.
• Ensure that the team is performing as per the agreed SLA’s define in the SOW
• Create and Manage Shift rosters and align with the call volume
• Motivate the team to perform. Analyze their performance on a daily basis.
• Identify and work with quality team to implement service improvement plans.
• Identify trainings for the team and define a clear career path for the team members.
• Be part of the transition team to acquire knowledge during the initial phase of the project and imparting it to the team.
• Handle All escalations and track till closure.
• Conduct Audits and Mentor L1 Team Members
• Ability to prepare the MIS Reports.
• Experience in handling Client Escalations and Client interfacing.
• Drive Quality Initiatives and process excellence.

Required Candidate Profile

• Previous Helpdesk Team Handling experience preferred.
• Experience of using call logging software.
• Strong knowledge of Microsoft based operating systems with emphasis on Windows X
• Good Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
• Good Experience in troubleshooting Microsoft Office with emphasis on MS Word, MS Excel MS PowerPoint and Outlook.
• Basic understanding of PC hardware set-up and configuration.
• MCP/MCSE/CCNA certification would be desirable. But not mandatory
• Should have worked as a Customer Support Engineer / Technical Support Executive / System or Network Engineer & acquired hands-on experience in the above areas in large & complex setups
• Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL is needed.
• Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

If you possess the above requirements, send your application letter and CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , clearly quoting the job title.
Deadline for applications is 12th March 2013.

5. Tech Support Engineer TIS-Networking-Data-L1

Role & Responsibilities

• Perform first level diagnosis, Proactive Monitoring, incident management using various Tools and processes.
• KEDB and related documents updates.
• Telephonic / Email / Web-based / Remote login support using knowledgebase repository, individual knowledge for the incident resolution.
• Understand error logs, analyze the problems, do basic level Incident analysis and provide solutions to medium complexity issues.
• Ability to configure and debug and do basic level trouble shooting in Technology areas like Routers, Switches, Operating systems like Windows or Unix etc.
• Act as SPOC (Singe Point Of Contact) for customer and L2/L3 engineers till problem is resolved.
• Develop detailed reports on Incident/Ticket history data sheets.
• Work on Routers and Switches with basic Read only access to check status of devices and interfaces.
• Adhere to SLA norms.

Required Candidate Profile

• 0-2 years of experience Network/Telecom domain.
• Clear understanding of Various Ticketing and monitoring Tools like Remedy, Solar Winds, HPOV, NetView, Vitalnet, MRTG etc.
• Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL.
• Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

If you possess the above requirements, send your application letter and CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , clearly quoting the job title.
Deadline for applications is 12th March 2013.

6. Tech Support Engineer TIS-Networking-Data-L2

Role & Responsibilities

• Act as Network L2 support engineer to address any concerns, queries and resolving all Network Infrastructure related issues on Cisco, Nortel & Juniper technologies.
• Ensure the assigned deliverables are met with the committed SLA’s
• Adhere to the customer and Wipro support processes defined
• Provide design inputs to engineering solution teams.
• Monitors trouble ticket trends and other information relevant to resolving the issue
• Generate Reports as per Customer requirements
• Perform Incident Management, problem Mgt, Capacity Mgt. and Release Management.
• Provide inputs to L3 team for root cause analysis and record solutions in the knowledge base.
• Network IP address Management and allocation based on Tools or Offline database.
• Run the system heath check procedures & provide inputs to L3 teams.
• Routers and Switching infrastructure management & configuration
• Trouble shooting L1 team escalated issues on Routing and Switching problems.
• WAN Access technology configuration and troubleshooting.
• Implement and rollout Patch updates with planned down time.
• Maintains and monitor network utilization and make necessary changes whenever required

Required Candidate Profile

• Experience in Network Vendor products like Cisco, Juniper, F5 BigIP, Radware, CSS/CSM, ACE etc
• Knowledge and experience with inter-network routing architectures, and the underlying network security technologies
• Network Bandwidth, Capacity Analyze the recomendations.
• Should have Network Administrator & acquired hands-on experience in the in large & complex setups.
• Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL
• Good Understanding of Network optimization solutions like Rivebed, Cisco WAAS etc
• Networking experience and extensive knowledge of LAN and WAN technologies (MPLS, Gigabit Ethernet, L2/L3 Switching, Frame Relay, VLANs) are required. Service Delivery, Router Management and configuration knowledge/experience.
• Experience in Configuration and troubleshooting of routing protocols (RIP, EIGRP, OSPF, BGP), experience with Cisco PIX/ASA, Cisco VPN Concentrators, RADIUS and knowledge of authentication into an Active Directory Environment, Cisco AP configuration (Aironet 12000 series, etc.) and Wireless Access Security: WEP, Rotating WEP, LEAP, PEAP, and wireless area networks.
• Develop detailed reports and Analyze the same on various Network Thresholds.
• Knowledge on monitoring and management tools like (Cisco Works, Solarwinds, Prognosis, Sitescope, OPNET ACE, Sniffer)
• Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

If you possess the above requirements, send your application letter and CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , clearly quoting the job title.
Deadline for applications is 12th March 2013.

7. Tech Support Engineer TIS-Networking-Data-L3.1

Role & Responsibilities

• Contribute to Network Design and Integration.
• Network IP address design and optimization.
• Network Optimization and QoS Management.
• Routers and Switching infrastructure management & configuration
• Trouble shooting complex Routing and Switching problems and escalated incidents.
• WAN Interface, Protocol configuration and WAN Network Troubleshooting
• Threshold configuration of Critical Devices.
• Prepare Trend Analysis based on link Usage and Hardware Utilization. .
• Implement capacity management processes
• Provide Operations Feedback to the other Delivery organizations on necessary network strategy enhancements.
• Provides 3rd level technical support on data network related issues.
• Installation of new hardware and software integration into the network including testing and implementation.
• Provides or coordinates with outside vendors (as necessary) the installation of Network Devices In the network.
• Improve Service Level Agreements.
• Maintains and monitor network utilization and make necessary changes whenever required.
• Conduct internal audits for Network and security compliance.

Required Candidate Profile

• 6+ years of Large Enterprise / Telecom Network infrastructure experience.
• Experience in systems like Cisco, Juniper, F5 BigIP, Radware, CSS/CSM, ACE etc
• Design and architecting skills - Efficient in designing and planning of new technologies and driving the implementation.
• Knowledge and experience with inter-network routing architectures, and the underlying network security technologies
• Run the system heath check procedures & Analyze the results
• Should have worked as a Sr. System Integration Engineer /  Network Administrator & acquired hands-on experience in the above areas in large & complex setups
• Should be proficient-skilled in Managing Large Networks including Routing, Switching, Load Balancers, Security infrastructure elements.
• Configure and Troubleshoot Network optimization solutions like Rivebed, Cisco WAAS etc
• Should have good understanding of infrastructure management processes; good understanding of process framework like ITIL.
• Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, willing to travel, open to work in shifts

If you possess the above requirements, send your application letter and CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , clearly quoting the job title.
Deadline for applications is 12th March 2013.

8. Right of Way Adminstrator

Position Summary and Primary Objectives

To compile right of way applications for all the various entitities, deliver, collect and follow-up persistently until it is received.

Main Duties / Key Accountabilities

• ROW Compilation:

• Compiling topographical plans according to the  Roads Authority requirements.
• Drawing of proposed fibre route on topographical plans indicating fibre route layout on visio.
• Compiling of documentation for all the various wayleave entities.
• Compile wayleave executable files and hand-deliver it to the various entities involved as per their
• requirements.
• Manage and file the receipt of acknowledgement by each entity per application.
• Manage the applications on a daily basis on a tracker sheet.
• Give planners and the rest of the team regular feedback regarding all applications.
• Work very closely with planners and be pro-active.
• Develop good working relationships with all the various stake holders and entities.

Personal Attributes and Skills Required

Knowledge :

• ROW process
• Drawing
• Tracking on excel

Skills

• Communicating
• Computer Applications
• Interpersonal
• Report writing techniques

Attitude

• Assertive
• Diplomatic
• Trustworthy
• Willing to go the extra mile to get the work done

Special Requirements

• Valid driver’s license
• Must have own vehicle and be prepared to use own vehicle
• Able to work outside of normal working hours
• Able to stay overnight
• Knowledge of Health and Safety requirements
• Must be prepared to travel into Africa for  investigating ROW process and survey purposes.
• Must be a team player.

If you possess the above requirements, send your CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Click here to download a list of other previously advertised positions.

Recruitment System

Our Recruitment system is currently undergoing reconstruction and will be back soon. Sorry for the inconveniences.