• CODE: G2
  • Date(s) and Location: 26th-28th(Viscar Training Centre Upper Hill)
  • DURATION: 3 days
  • Investment(INCL VAT): KSHS.25000
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description

The customer service training course provides the philosophy, tools and understanding to create strong and lasting customer relationships with internal and external customers, and to successfully handle difficult situations and upset customers. .

  • Objectives
  • >Recognize and respond to customer needs.

    >Strengthen relationships by resolving - or avoiding - conflict.

    >Build chemistry by understanding different behavioral styles.

    >Recommend solutions to increase the size of the pie.

    >Reinforce long-term

    > win-win relationships.

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Viscar reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, Viscar is not responsible for airfare penalties or other travel related expenses you may incur. You must successfully complete the entire course or program to be awarded a Certificate of Completion/Participation.

If you cannot find a substitute, we can transfer your course fees to another Viscar course of your choice.