The IT industry is constantly changing, making it difficult to stay current with the latest trends. It can also be difficult to know: when something is just a fad versus something that will be around for a while. The Information Technology Infrastructure Library, or ITIL, is one of the few things that is an established entity within the IT Security Management (ITSM) field. The standard framework, or the set of best practices, has become the need of the hour for IT professionals involved in IT services and IT management; and this includes IT service and support managers, Project Managers in the IT department, IT consultants, CIOs and more.
As more companies realize the effectiveness of ITIL management, the need for ITIL professionals is growing in many industries including banking, healthcare, and higher education. ITIL best practices are very useful to manage the business effectively. So to implement this they require efficient ITIL certified professionals.
Fig.1 Already, thousands of top organizations globally have gone the ITIL way and stand testimony by their humungous business growth
Some benefits of doing ITIL certification are mentioned below:
I. Feel Recognized
ITIL qualifications set international benchmarks of quality for all people within the IT profession across the world. Service providers and individuals recognize the ITIL brand and this is a key motivator for ITIL training. People feel that their qualification will be worth the effort and help their career development.
II. Learning a common language
Many people are already using service management processes but they may not be using standard processes or terminology. ITIL training helps people to learn a common language for service management that applies across global supply chains. People also want to be part of the ITIL community that speaks this language.
III. Improve Job Prospects
Most people want to find smarter ways of working – this helps them to demonstrate their value in the workplace. Students identify potential improvements during ITIL courses and workshops. This motivates them to go and use what they have learned on ITIL training courses. By learning ITIL, they can contribute effectively to service delivery and improvement initiatives. They also understand their roles and responsibilities within service management and delivery.
IV. Think Out of the Box
The ITIL training scheme encourages people to think about new ways of working and approaches for improving customer satisfaction. ITIL is designed to help everyone to focus their attention on the needs of the customers and user experience rather than focussing too much on the technology issues when engaging with customers. By learning about ITIL, individuals can contribute effectively to improving service delivery and changing behavior. This helps to change an organization’s culture, for example from a reactive culture to a proactive culture.
V. Build strong employee-customer relationship
Delivering service successfully depends on personnel involved in service management having the appropriate competencies, skills, and experience. ITIL training and qualifications help people to build confidence that enables them to improve service delivery to customers.
VI. Building trust
Building greater confidence in service management helps people to focus more on customer satisfaction and delivering the business outcomes that customers need. This leads to better engagement with customers that lead to a more trusted relationship.
VII. Competitive edge
ITIL provides processes and models to help service providers to work with their business, customers, users, and suppliers in a standard way. ITIL training helps people to understand the processes and models and this gives a service provider a competitive edge.
Key Features of ITIL Foundation Certification Training
3 – Day interactive instructor-led ITIL Foundation training in Kenya
• Highly qualified, certified, and accredited trainers
• ITIL Foundation course adhered to global standards
• AXELOS official ITIL Foundation Certificate
• Get ITIL Foundation Study Guide created by subject matter experts
• 98.6% pass success rate
• Get to know industry best practices and case studies
• Achieve 24 PDUs certificate
Click here to view the Course Outline
Viscar is a knowledge based firm that provides training, consulting and resourcing solutions for technology driven organizations and people. We provide world class training and consulting services for any organization that wants to implement best practices such as ITIL. Contact us today Viscar Industrial Capacity Limited with be holding an ITIL Foundation Certification open-course training on the 27th-29th September 2017 at the Sarova Panafric Hotel. If you wish to differentiate yourself or your company CLICK HERE TO SIGN UP and we will set you off on a journey to delivering quality IT services that will leave your customers, suppliers, and shareholders the happier
KES 70,000 inclusive of VAT. This cost is also inclusive of the certification exam