Root Cause Analysis(RCA)Training

Course Overview

Don’t put a bandage on a problem; fix it.

Root cause is the fundamental, underlying reason to a problem.
When faced with a problem, quality professionals at world class organizations typically implement Root Cause Analysis with corrective actions as a remedial action. This course will enable participants to understand root cause analysis as a procedure for ascertaining and analysing the causes of problems in an effort to determine what can be done to solve or prevent them. Consisting of lectures, practice, and role-playing, this course is designed to provide attendees with an in-depth understanding of how to analyse a system to identify the root causes of problems. This saves your organization time, money, and resources.

Course Duration

2 Days

Learning Outcomes

  • 5 Why’s
  • Cause and Effect Diagrams – Fishbone Diagram(Ishikawa)
  • Fault Tree Analysis
  • Nominal Group Technique
  • Pareto Analysis
  • Poka Yoke (Mistake Proofing)

Target Audience

  • Quality, safety, risk, and reliability managers
  • Process, mechanical, electrical engineers
  • Safety Managers and Supervisors
  • Operations supervisors and personnel
  • Occurrence investigators
  • Quality analysts
  • Maintenance managers
  • Production managers, supervisors
  • Senior Technicians



Introduction to Root Cause Analysis

  • What is Root Cause Analysis (RCA)?
  • What are its drivers?
  • Other related initiatives
  • A comparison of RCA with other initiatives
  • Facets of RCA
  • A few common objections voiced against RCA

Root Cause Analysis-Approach

  • Circumstances requiring RCA
  • Objectives
  • Sequence 
  • Methodologies
  • Critical organizational factors for an RCA initiative to succeed

Common RCA Methodologies with Examples/Practical Work

  • 5-Whys
  • Why Because Analysis (WBA)
  • Cause and Effects diagram
  • Fault Tree Analysis
  • FMEA and FMECA

The RCA Team

  • Composition of the team
  • Roles of team members
  • Qualities of key members
  • Tips for selecting the right team
  • Key factors for the success of an analysis

Failure Analysis Vs. Opportunity Analysis

  • Failures
  • Classification
  • Data for analysis of failures
  • Opportunities
  • Opportunity analysis

Analysis Methodology

  • Collecting information
  • Preserving data
  • Points to look for (the 5 Ps)
  • Analysis (Logic Tree)

Recommendations, Reporting and Tracking

  • Recommendations and their acceptance criteria
  • Reporting recommendations
  • Presenting the findings and recommendations
  • Developing tracking metrics and carrying out measurements
  • Creating awareness about RCA successes
  • Prediction or prevention?



Certificates will be awarded by Viscar.

Training Details

Dates: 25th – 26th April 2019

Cost: Kshs 40,000 + VAT (DISCOUNTS: 3 Nominees 3%, 5 Nominees 5%, 5 and Above Nominees 10%)

Duration: 2 Day

Venue: Viscar Knowledge Room – Ngong Road, Nairobi

Register Here

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