Microsoft Dynamics 365 CRM Fundamentals

Microsoft Dynamics 365 CRM Fundamentals

Dynamics 365 is a multi-faceted tool for customer engagement, unified operations, marketing, retail and talent management. This course will familiarize the learner with Dynamics 365 functionality and business value. The course will cover Dynamics 365 applications, the Power Platform, cloud concepts, the security model, and licensing considerations.

Price : KSHS.20000

Quantity :

  • Learning Outcomes
  • >Identify platform components

    > Understand administrator options

    > Effectively model data

    > Build a basic model-driven application on the Power Platform

    > Build a basic canvas application on the Power Platform

    > Manage user’s access to data and functionality using security.

  • Audience
  • > IT Officers
  • > Accountants
  • > Office Admins
  • > Procurement officers
  • > Anyone with an interest in understanding Microsoft Dynamics.
  • Objectives
  • > Platform Overview: In this module you will learn the basics of the Power Platform. You will tour the various administrator portals and options as well as install applications.

    > Data Modeling: In this module you will learn how to model data effectively using the platform’s entities attributes and relationships.

    > Model-Driven Apps: In this module you will learn about model driven applications and how to configure and use them.

    >Canvas Apps: In this module you will learn how to create and use canvas apps as well as learn the differences between canvas apps and model-driven.

    >Security: In this module you will learn how the platform’s security model manages users’ experiences and access to both data and functionality.


Viscar reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, Viscar is not responsible for airfare penalties or other travel related expenses you may incur. You must successfully complete the entire course or program to be awarded a Certificate of Completion/Participation.

If you cannot find a substitute, we can transfer your course fees to another Viscar course of your choice.


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