Safaricom BTS Maintenance Project

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Safaricom BTS Maintenance Project

Safaricom BTS Maintenance Project

In 2010, Safaricom gave Ericsson a contract to maintain more than 1000 sites in what was known as the BTS Maintenance project. Ericsson then approached Viscar to support in resourcing with the NoC team. Viscar having completed one of the first few EGDP programs was able to raise 3 teams and organise them in various shifts for the required maintenance schedules. Though, there were many challenges, there was no complaint raised as to the skills that were given to the interns that served at the NoC. All the alarms and escalations were raised at the required SLA level and the team was severally recommended. Whereas the project came to an abrupt end due to contractual issues with Safaricom, the interns gained greatly.

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